Privacy policy

This Privacy Policy applies to all personal information collected by The Ultimate Home Co Pty Ltd, located at Brooklyn Business Park, Factory 2/463A Somerville Road, Brooklyn VIC 3012 via the website at www.directfurnitureclearance.com.au

1. What is “personal information”?

(a) The Privacy Act 1988 (Cth) defines “personal information” as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
  (i) whether the information or opinion is true or not; and
  (ii) whether the information or opinion is recorded in a material form or not.

(b) Information that does not disclose your identity or cannot reasonably enable your identity to be ascertained will generally not be classified as “personal information” and will not be subject to this Privacy Policy.

2. What information do we collect?

The type of personal information we collect depends on how you use the website. The personal information we collect and hold may include:

• Email address
• Facebook username and password
• Credit card details
• User ID for accessing our services
• Location information

3. How we collect your personal information

(a) We may collect personal information when you input such information into the website.

(b) We also collect cookies from your device, enabling us to monitor your use of the website and customise your experience. Generally, cookies do not allow us to identify you personally.

4. Purpose of collection

(a) We collect personal information to provide you with the best possible service experience on our website.

(b) Personal information is customarily disclosed only to our service providers who assist us in operating the website. It may also be accessible to maintenance and support personnel acting in the normal course of their duties.

(c) By using our website, you consent to receiving direct marketing material. We will only use your personal information for direct marketing if:
  (i) it has been collected directly from you, and
  (ii) the material is of a type you would reasonably expect to receive.
We do not use sensitive personal information for direct marketing purposes. All direct marketing material will include an option to opt out of future communications.

5. Access and correction

Under Australian Privacy Principle 12, you have the right to access personal information we hold about you, and under Australian Privacy Principle 13, you can request corrections to inaccurate personal information, subject to certain exceptions. To request access or corrections, please contact us as detailed below.

6. Complaint procedure

If you have a complaint regarding how we handle your personal information, please contact us using the details below. We will review your complaint and may request further information to address your concerns. If your complaint is valid, we will take appropriate steps to resolve the issue in consultation with you. If you remain dissatisfied, you may refer your complaint to the Office of the Australian Information Commissioner.

7. Overseas transfer

We will not disclose your personal information to recipients outside Australia unless you expressly request us to do so. If you request an overseas transfer, the recipient will not be bound by the Australian Privacy Principles, and we will not be liable for any mishandling of your information.

8. How to contact us about privacy

If you have any queries, wish to access your personal information, or have a complaint about our privacy practices, you can contact us at:
Email: mail@directfurnitureclearance.com.au